Exchange policy

Exchange Policy – No Refunds

At Anokhi Vastra, we do not offer refunds. However, we provide an exchange option under the following conditions:

The received product is a different size than ordered.
You notify us and initiate the exchange within 3 days of receiving your order.
The item is unused, in its original packaging, and with all tags intact.
If we sent you the wrong size by mistake, don’t worry — we will exchange it for you free of charge.
If you’d simply like a different size or change your mind, we’re still happy to assist! In such cases, the exchange shipping costs will be covered by you, but we’ll guide you through every step to make it smooth and stress-free.

Navigate to the footer of our website and locate the “Exchange Form” link under the “Other” column.
Click the link to access the exchange form.
Fill out the form with the following details:
- Your order number (enter without the # symbol).
- Your email address used for the order.
Select the item you wish to exchange.
Choose your preferred variant (size) for the replacement item.
Review the frontend product page to confirm the size of the real product, if needed.
Submit the form to send your exchange request to our admin team.

The customer must provide original product photos with all tags intact.
If the product is damaged or the tag is missing at the time of exchange, the request will not be approved.

Ensure you provide the correct order number on the exchange form.
The return shipping address for the exchange will be shared upon approval of your request.