Shipping Policy

Shipping Policy – Anokhi Vastra

At Anokhi Vastra, we strive to ensure a smooth and efficient shipping experience for our customers. Please review our shipping policy below for important details regarding order processing, delivery times, and other shipping-related information.

1. Order Processing & Dispatch

Orders are processed and dispatched within 2 to 7 business days (excluding Sundays and public holidays).
In case of high demand or unforeseen circumstances, dispatch may take longer, and customers will be notified accordingly.

2. Shipping Charges

Shipping costs are calculated at checkout based on your location and order size.
Any promotional offers or free shipping eligibility will be displayed at checkout.

3. Estimated Delivery Time

Orders are typically delivered within 4 to 5 business days after dispatch, depending on the delivery location.
Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email or SMS.
Tracking details can be accessed from your Anokhi Vastra account under “My Orders.”
It may take up to 24 hours for tracking details to be updated by the courier.

5. Address Changes

Address modifications are allowed before dispatch by raising a request via our customer support team.
Once the order is shipped, address changes cannot be accommodated.

6. Lost or Damaged Orders

If your order is lost or damaged in transit, please report the issue within 24 hours of delivery by raising a ticket through your Anokhi Vastra account.
If the parcel appears damaged upon arrival, kindly refuse to accept the delivery and inform us immediately.
We will initiate an investigation with the courier and provide a resolution accordingly.

7. Cancellations

Orders can be canceled before dispatch by submitting a cancellation request via our support team.
Once the order has been dispatched, cancellations are not permitted.

8. Marked as Delivered but Not Received

If your order is marked as “Delivered” but you have not received it, please notify us within 24 hours to initiate an investigation.
We will coordinate with the courier to resolve the issue as soon as possible.

9. Serviceable Areas

We ship across India to all major cities and locations.
If your area is non-serviceable by our courier partners, we will notify you and attempt to arrange an alternative solution.